> For the complete documentation index, see [llms.txt](https://sayy-ai.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sayy-ai.gitbook.io/docs/set-ai-behavior.md).

# Set AI Behavior

Define how your AImployee thinks and acts. From choosing the underlying AI model to setting the tone for sales conversations, these controls shape the intelligence and behavior of your agent.

#### 🧬 Choose Your AI Model

Every AI model has its own strengths- some respond faster, others provide deeper insight, and some offer a balance between cost and quality. Your model selection affects everything from how nuanced the replies feel to how efficiently your credits are used. Consider your audience and the complexity of your conversations before choosing a model that fits your needs.

#### 📋 Set Sales Behavior

Decide how proactive you want your AImployee to be. Use a scale from 1 to 10 to control its selling intensity. You can prioritize product promotion, booking calendar slots, or collecting qualified leads. Choose whether your agent should stay subtle or actively make recommendations, offer upgrades, and nudge visitors toward conversion. This is where you define the selling personality of your agent- persuasive, reserved, or somewhere in between.

#### 🗣️ Voice and Tone

Give your AImployee a personality that speaks your brand’s language. You can choose from six distinct AI voice styles, each designed to match a different kind of presence:

* **The Friend**\
  Casual, friendly, and easy to talk. Texting someone you trust.
* **The Concierge**\
  Polished, helpful, and service-minded. Perfect for businesses that prioritize experience.
* **The Coach**\
  Encouraging, energetic, and driven. Ideal for consultants, fitness experts, or mentors.
* **The Professional**\
  Calm, precise, and articulate. Great for formal settings or B2B interactions.
* **The Gen Z**\
  Trendy, bold, and expressive. Built for creators who live on TikTok and Instagram.
* **The Techie**\
  Smart, fast, and slightly geeky. Perfect for tech brands or product-first businesses.<br>

Each one creates a different tone of engagement. You can experiment to find what resonates most with your audience.


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